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Product safety warnings and instructions

This symbol indicates safety and health information in these device instructions.

WARNING: Read the safety and health information

Applies to: all products

When developing Microsoft products, special attention is paid to security and effectiveness. In this guide, read the key information on health and safety for your device as well as the warranty conditions that apply to your device. This guide is designed to help you use your device in a more convenient and productive way. Failure to follow the safety instructions and improper setup, use, and handling of this equipment could result in serious injury, possibly death, and property damage.

You can find more help at support.microsoft.com or in the Surface app for Surface devices.

WARNING: Choking hazard

Applies to: all products

This device may contain small parts that children under 3 years of age can choke on if they swallow these parts. Keep children away from these small parts.

WARNING: Keep out of the reach of young children

Applies to: all products

The device and its accessories are not toys. Do not allow small children to play with the device, as children could injure themselves or others or damage the device. Keep the device and all of its components and accessories out of the reach of small children.

WARNING: High Risk Use

Applies to: all products

The device is not designed or intended for use in an application or situation in which failure of any kind could result in death, serious injury, or serious environmental damage ("High Risk Use"). If you use your device in situations of increased risk, you do so at your own risk.

WARNING: Parts of the device are magnetic

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Duo, Surface Pen, Surface Docking Stations, HoloLens and Keyboard

Parts of the device are magnetic and can attract metallic objects. To reduce the risk of spark formation and the resulting damage to the device, other objects and / or possible personal injury, check that the areas around the electrical connections are free of metallic objects before connecting devices or charging cables. To reduce the risk of magnetic interference between your device and other devices, possible disruption to the operation of medical devices, or damage to magnetically stored data, do not place magnetism-sensitive devices, credit cards, or other magnetic storage media near the device.

WARNING: Personal Medical Devices

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Duo, Surface Pen, mobile devices, HoloLens, mouse, keyboard, Microsoft Band and Xbox

Radiated interference and magnetic fields from electronic devices can impair the operation of other electronic devices and lead to malfunctions. Although this device has been designed, tested, and manufactured to meet emission regulations in countries such as the United States, Canada, the European Union, and Japan, the radio transmitters and electrical circuits in the device can cause interference in other electronic devices.

People with pacemakers should always take the following precautions:

  • The American Heart Association recommends that a wireless device and a pacemaker be kept a minimum of 6 inches (15 cm) apart to avoid possible interference with the pacemaker.

  • If you're using your mobile device with a case or mount, choose one with no metallic parts.

  • Do not carry the device in your breast pocket.

  • Switch off the device immediately if you suspect that a malfunction has occurred.

If you use other personal medical devices, you should check with the medical device manufacturer or your doctor about the use of other electronic devices near your medical device.

WARNING: Aircraft wireless devices

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Duo, Surface Pen, mobile devices, HoloLens, mouse, keyboard and Xbox

Before boarding an aircraft or packing a wireless device in baggage that is being inspected, remove the batteries from the wireless device (if possible) or turn the device off (if an on / off switch is available). Pay attention to the announcements during the flight, which indicate whether the device can be used on the flight. Whether a wireless device can be used during the flight is at the discretion of the airline.

WARNING: Radio Frequency Interference

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Duo, Surface Pen, mobile devices, HoloLens, mouse, keyboard and Xbox

Although your device has been tested for safety and compatibility, it contains radio features that, under certain circumstances, could interfere with other electronic or medical devices, such as pacemakers, causing failure and possible injury or death.

  • Turn off your device when instructed to do so.

  • On an airplane, follow the instructions given by the crew. Switch off your device or switch on airplane mode as instructed by the crew. This also applies to any wireless devices in your luggage. Inquire with the airline staff or the crew how the device is to be used during the flight.

  • Follow all house rules and posted notices in areas where the use of cellular or WiFi networks is prohibited.

WARNING: Potentially explosive atmosphere

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Duo, Surface Docking Stations, HoloLens, Mobile Devices, Azure Kinect Devices and Xbox

Do not store or carry any flammable liquids, gases or explosives in the same room as the device, its parts or accessories.

Turn off your device in potentially explosive atmospheres and avoid connecting and disconnecting battery chargers, power adapters, and other accessories. Hazardous areas are often, but not always, marked accordingly. These can be refueling areas, lower decks on ships or other watercraft, pipeline areas or storage areas for fuel or chemical transports, or areas where the air contains flammable chemical substances or particles, such as grain or metal dust. Sparks can cause an explosion or fire in the described areas.

WARNING: Musculoskeletal disorders

Applies to: Surface, Surface Duo, Surface Pen, HoloLens, mouse, keyboard, mobile devices, and Xbox

The use of electronic input devices can lead to serious injuries or health problems. As with many other activities, using a computer can occasionally experience discomfort in your hands, arms, shoulders, neck, or other parts of the body. HOWEVER, DO NOT IGNORE THE WARNING SIGNS if you experience persistent or recurring symptoms: discomfort, pain, throbbing, body aches, tingling, numbness, burning, or stiffness. CONTACT A QUALIFIED DOCTOR IMMEDIATELY. This also applies if the symptoms occur while you are not using the computer. These symptoms can indicate painful and possibly permanent injuries or diseases of the nerves, muscles, tendons or other parts of the body.

These musculoskeletal disorders include, for example, carpal tunnel syndrome, tendinitis, tendinitis and other diseases. While research has not yet been able to answer all of the questions about MSDs, there is general agreement that many factors may be associated with their occurrence, including: general health, stress and how to manage it, medical and physical Conditions and how a person puts stress on their body during work and other activities (including using a keyboard or mouse). Another possible factor is the length of the activity.

Please visit https://support.microsoft.com and https://xbox.com/xboxone/playhealthy for some guidelines on how to use your device more comfortably and potentially reduce the risk of musculoskeletal disorders Play).

WARNING: Photosensitivity seizures

Applies to: Surface, Surface Duo, HoloLens and Xbox

Some users may experience an epileptic fit when exposed to flashes or patterns of light while playing moving pictures or playing video games. Even people who have not had a previous seizure or epileptic seizure may have a previously undiagnosed illness that can lead to photosensitivity seizures when viewing the moving images or video games.

These seizures may have different symptoms, such as: B. drowsiness, blurred vision, twitching of the eyes or face, twitching or shaking of arms or legs, disorientation, confusion, or temporary loss of consciousness. These seizures can also lead to fainting or seizures, which can lead to injuries from falling or nearby objects. If you experience any of these symptoms, you should stop gambling immediately and consult a doctor. Parents should supervise their children or ask about the symptoms listed above. This type of seizure may be more common in children and adolescents than in adults. The risk of a photosensitivity seizure may be reduced if you take the following precautions:

  • Select a greater distance from the video screen.

  • Use a smaller video screen.

  • Play in a room with adequate lighting.

  • Do not gamble when you are tired or exhausted.

Consult a doctor before playing if you or your relatives have had epileptic fits.

WARNING: General battery safety

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Pen, HoloLens, mouse, keyboard, mobile devices, Microsoft Band and Xbox

Your device uses disposable or rechargeable batteries. Misuse or abuse of single-use or rechargeable batteries could cause personal injury, death, property damage, or damage to your device or accessories from battery leakage, fire, overheating, or explosion.

The battery fluid is corrosive and possibly toxic. It can cause fire and be harmful or fatal if swallowed.

To reduce the risk of injury when using single-use or rechargeable batteries:

  • Keep batteries out of the reach of children.

  • Only charge rechargeable batteries using the charger that came with your device. Using an improper charging method could result in a fire or explosion.

  • Remove old, weak, or worn batteries from the device immediately. Recycle or dispose of old, weak, or worn batteries in accordance with local, state, or national laws and regulations.

  • Remove the batteries from the device before storing it for a long period of time.

  • Avoid contact with battery fluid. If liquid leaks from a battery pack, do the following:

    • Prevent the leaked liquid from touching your skin, eyes, clothing or other surfaces. If the battery fluid gets on your skin, eyes, or clothing, immediately wash the area with water and contact your doctor or other healthcare professional.

    • Carefully remove all batteries by reversing the instructions for installing the battery.

    • Before installing new batteries, carefully clean the battery compartment with a dry cloth or follow the battery manufacturer's recommendations for cleaning.

  • We recommend using Microsoft approved batteries. Replace the disposable or rechargeable batteries supplied with your device with batteries of the same type and capacity.

  • You must not disassemble, destroy, open, perforate, crush, short-circuit external contacts or electrical circuits, expose them to temperatures above 40 ° C (104 ° F) or throw them into fire or water.

  • Do not mix new and old batteries or batteries of different types (e.g. zinc-carbon and alkaline batteries).

  • Avoid metal objects touching the battery terminals on the device; they can heat up and cause fires.

  • Do not move or place batteries or battery packs with other metal objects.

  • Do not leave a battery-operated device in direct sunlight or charging for a long period of time.

  • Do not immerse batteries in water or prevent them from getting wet.

  • Do not use batteries that have become wet. Do not try to dry a battery or battery pack with a hair dryer, stove, or microwave.

  • Do not connect batteries directly to a wall socket or a car cigarette lighter socket.

  • You must not hit batteries, throw them, step on them or subject them to severe shocks.

  • Do not attempt to modify or remanufacture the battery, or insert any foreign objects into the battery. Do not immerse or expose the battery to water or any other liquid. Do not expose the battery to fire, explosion, or other hazards.

  • Do not charge batteries near a fire or in extremely hot conditions.

  • Dropping the device or battery, especially on a hard surface, can damage the device and battery. It is recommended that you seek professional assistance to inspect your device if you think it may have been damaged.

  • Do not use damaged batteries. If the battery looks scratched or nicked, set it aside immediately and dispose of it properly. Using a damaged battery can lead to short circuits, overheating and other component defects.

WARNING: Battery safety (built-in batteries)

Applies to: Surface, Xbox, HoloLens, Surface Headphones, Surface Earbuds, Microsoft Band, devices with built-in batteries

Misuse of your device's battery could cause a fire or explosion. Do not expose the product to excessive heat, open, puncture, damage or dispose of it by burning. Do not leave the device in direct sunlight or charge for a long period of time. Otherwise the battery could be damaged or melted.

Microsoft recommends that you get expert help with device repairs. Use caution when doing repairs yourself. Opening and / or repairing the device can result in electric shock, device damage, fire, injury, and other hazards. For help and information from Microsoft about device repair and other services, visit www.support.microsoft.com.

WARNING: Battery Replacement and Device Repair (User Replaceable Batteries)

Applies to: Surface Pen, mobile devices, mouse, keyboard, and Xbox

Batteries in devices with user-replaceable batteries can be replaced by opening the battery compartment. To do this, follow the relevant instructions in the Quick Start Guide. Microsoft recommends that you seek expert assistance to repair any other device. Use caution when doing repairs yourself. Opening and / or repairing the device can result in electric shock, device damage, fire, injury, and other hazards.

WARNING: Battery safety for coin cells

Applies to: Keyboard and Surface Pen

KEEP OUT OF REACH OF CHILDREN. DO NOT SWALLOW THE BATTERY. RISK OF BURNS.

This product contains coin cell batteries.If swallowed, a button cell battery can cause severe burns and perforation of soft tissue in as little as two hours, which can cause serious injury and possibly death.

Always keep new and used batteries away from infants and children. If the battery compartment of your device does not close securely, it should no longer be used and should be kept away from babies and children. Get medical attention immediately if you think an infant or child may have swallowed a button cell battery or inserted it into any other opening. Coin-cell batteries must be removed immediately by a healthcare professional to minimize the risk of serious personal injury or death.

WARNING: Power Supply Safety

Applies to: Surface, Surface Duo, Surface docking stations, HoloLens, mobile devices, and devices with external power supplies

Use only a suitable power supply unit for your device. Failure to observe the following precautions could result in serious injury or death from electric shock or fire, or damage to the equipment.

To select the correct power supply for the device:

  • We recommend using original Microsoft power supplies (PSUs) and cables. An original Microsoft power supply unit (PSU) was supplied with your device. Genuine Microsoft PSUs can also be purchased from a Microsoft authorized dealer and at https://store.microsoft.com/devices.

  • Use only AC power from a standard wall socket. Do not use non-standard power supplies such as generators or inverters, even if the voltage and frequency seem appropriate.

  • Make sure that your electrical outlet is supplying the type of power indicated on the PSU (i.e. voltage [V] and frequency [Hz]). If you are unsure about the type of power supply in your home, consult a qualified electrician.

  • Make sure that you do not overload the wall socket, extension cord, multiple sockets or other electrical connections. Make sure that these are rated for the total power consumption of the device (specified in amps [A] on the PSU) and other devices on the same circuit.

  • For devices with which the contact pins of the mains plug can be folded in, make sure that the contact pins are fully folded out before inserting the mains plug into the socket.

  • For devices with which the contact pins of the mains plug can be removed and for which a universal adapter is used for the power supply unit, ensure that the plug has the correct contact pin arrangement for the socket and is securely seated in the adapter before connecting the mains plug to a socket .

WARNING: Exposure to radio frequency energy

Applies to: Surface, Surface Headphones, Surface Earbuds, Surface Duo, Surface Pen, mobile devices, HoloLens, mouse, keyboard, Microsoft Band and Xbox

Devices with WLAN and Bluetooth® radio transmitters have been designed, manufactured and tested in such a way that they comply with the limit values ​​for HF radiation exposure and specific absorption rates set by the Federal Communications Commission (FCC), Industry Canada and the relevant authorities in Europe.

To avoid exposing you to higher RF radiation exposure from WLAN and Bluetooth radio waves than prescribed by these guidelines, you should ensure that you position devices so that the display side is not in direct contact with your body (For example, do not place the device on your lap or upper body with the display facing down.

For more information about radio frequency emission safety, see the FCC website at http://www.fcc.gov/oet/rfsafety and the Industry Canada website at http://www.ic.gc.ca/eic /site/smt-gst.nsf/eng/sf01904.html.

WARNING: Risks associated with repairs

Applies to: all products

Opening and / or repairing the device can result in electric shock, device damage, fire, injury, and other hazards. Microsoft recommends that you get expert help with device repairs. Use caution when doing repairs yourself.

WARNING: Keep the airbags free

Applies to: Surface, Surface Duo, and mobile devices

For vehicles equipped with airbags, do not place the device or other objects on or near the airbag. When an airbag is deployed, objects on or near the airbag can cause serious injury or even death.

WARNING: Clean

Applies to: all products

The risk of fire, electric shock, or damage to your Microsoft device can be reduced if you take the following precautions:

  • Unplug all cables and turn off the product before cleaning.

  • Only clean the outside of the device.

  • Clean the device with a dry cloth.

  • For devices with fans, slots, connections or similar openings:

    • Gently wipe the outside of any fans, slots, or other openings to remove any dust
      to remove.

    • Do not insert any foreign objects into fans, slots, connectors or other openings.

  • Do not clean the connections by immersing them in liquids. Just be careful with a clean cloth
    wipe and dry.

WARNING: Use

Applies to: all products

To reduce the risk of fire, electric shock, or damage to your device, do not expose it to rain, snow, or any other type of moisture. Do not use your device near water or in a damp location (for example, near a shower, bathtub, washbasin, swimming pool, or in a wet basement). How to ensure that your device remains in perfect operating condition:

  • Do not use the device near heat sources, food, excessive dirt, dust, oil and chemical residues, or in direct sunlight.

  • Do not place any objects on the device.

  • Use only Microsoft recommended devices / accessories.

  • For devices with fans, slots, connections or similar openings:

    • Do not insert objects into the fan, ventilation ducts, slots or hinges on the fold-out stand, openings around buttons, or any other openings.

    • Prevent dust from settling on the fan, in slots, or other openings.

    • Do not place the device in a narrow, confined space.

  • Do not dry your device with a hair dryer, tumble dryer, stove, toaster, or microwave oven. If your device gets wet, gently wipe the case with a clean, dry cloth.

WARNING: Connections and openings

Applies to: all products

To reduce the risk of fire, electric shock, or damage to your Microsoft device

  • Do not push objects into the fan, ventilation ducts, connectors, slots, or hinges on the fold-out stand, or into openings around buttons or into any other openings.

  • Do not attempt to clean the connectors, slots or hinges on the fold-out stand, openings around buttons, or any other openings with sharp objects (i.e. paper clips, screwdrivers, knives, etc.).

WARNING: Keyboard keys

Applies to: Surface, keyboard

Microsoft recommends that you seek professional help to repair or replace broken or missing buttons on your device. Be careful when making repairs yourself. Do not push peeled keycaps back onto the keyboard or insert objects between the keys and the cover. Opening and / or repairing the device can result in electric shock, device damage, fire, injury, and other hazards. For help and information from Microsoft about device repair and other services, visit www.support.microsoft.com.

WARNING: Choking hazard

Applies to: all products

Keep plastic covers away from babies and children to reduce the risk of suffocation.

WARNING: Be aware of your surroundings

Applies to: Surface, Surface Headphones, Surface Earbuds, mobile devices and HoloLens

To reduce the risk of injury, possibly death, from distraction, do not use the device while driving, operating machinery, cycling, walking, or engaging in any other activity that requires your full attention. It is not recommended to use the device alone or with headphones or a headset (even not in one ear) while driving or cycling. This may also be prohibited in your region.

Make sure that the volume on your headphones or headset is only set so loud that you can hear people talking, that you can still hear noises that indicate a potentially hazardous situation, and that your hearing is better protected. Check and obey local laws and regulations regarding the use of mobile devices while driving or cycling. Other useful recommendations for reducing the risks associated with distractions:

  • Never write or read text messages or email messages.

  • Never enter navigation information.

  • Never surf the Internet or do anything else that distracts you.

WARNING: DC connection of the power supply

Applies to: Surface

Avoid prolonged skin contact with the DC connector when the power supply unit (PSU) is connected to a power source, as this can cause discomfort or injury. You shouldn't sleep or sit on the DC connector.

Do not expose the connector to liquids, sweat, dirt, or other contaminants. The use of a dirty plug connection can lead to warming and cause discomfort or injuries. Stop using the plug immediately. Disconnect the DC plug from the device. Dry it and wipe it with a clean cloth.

If you find any damage to any part of your charger or cable, stop using that product. Contact us, we will inform you about support options.

WARNING: Use in Safe Environments

Applies to: Windows Mixed Reality

Using the device can distract you and prevent you from seeing your surroundings. Immersive Windows Mixed Reality headsets can completely obstruct your view, and content may appear far away, but can still affect your view of physical objects nearby.

Only use the device in a safe location suitable for your activities. Avoid tripping hazards, stairs, low ceilings, sensitive or valuable things that could be damaged, etc., and situations in which people or things can unexpectedly approach. Do not use the device if safety reasons require an overview of your surroundings and attention.

Follow all of the Windows Mixed Reality setup recommendations, including using your headset to create a boundary. Your PC's setup and some applications or experiences may cause delays or errors in the limit display. Always be careful and be mindful of your surroundings, even after creating a boundary.

WARNING: Heavy object

Applies to: Surface Hub

Your device is very heavy. To reduce the risk of personal injury or death, or damage to the device while lifting, we recommend that at least two people lift the device. It is important to maintain correct posture when lifting and / or moving the device.

WARNING: Sharing the device

Applies to: Xbox, Windows Mixed Reality

If you let other people use your device, ensure that they understand the health and safety information in this guide, as well as any additional safety or usage instructions from the device and content providers. Anyone using any device should complete the setup / orientation procedures to become familiar with the system.

WARNING: Use Hazard

Applies to: Azure Kinect devices

The warnings in this guide apply to the hardware and associated software in a stand-alone environment. One or more of the warnings in this guide may not apply to the hazards or other risks associated with your application, or may be inadequate or incomplete. You are solely responsible for determining the warnings required by your application, the content of those warnings, and how those warnings are made available to users.

WARNING: Use of video game accessories

Applies to: Xbox

Ensure that children with video gaming accessories are playing safely and within their limits with your Xbox ™ console and Kinect ™ sensor and understand the proper use of the console, sensor and accessories.

WARNING: Ergonomically correct lifting

Applies to: Surface Hub

To reduce the risk of personal injury or death, or damage to the device while lifting, use ergonomic lifting methods. This includes, among others. the following precautions:

  • Plan ahead. Make sure that the people who lift the device coordinate with each other.

  • Check that you can lift the device. Is it too difficult or too cumbersome?

  • Decide if you need help lifting.

  • Check your surroundings for obstacles and slippery surfaces.

  • Use the strength of your legs, not your back, to lift.

  • Bend your knees and keep your back straight.

  • Hold the device close to your body.

  • Center your body over the device. Place your feet about shoulder width apart.

  • Carefully lift the device straight up.

  • Keep your upper body straight. Do not twist while lifting or after lifting the device.

  • Place the device on the stand or wall bracket slowly with your back straight, and do not release your hands until it is in position.

WARNING: Proper assembly of the stand

Applies to: Surface Hub

Your device is heavy and is attached to a stand with all four mounting brackets. To reduce the risk of personal injury or death, or damage to the device:

  • Follow the stand manufacturer's instructions.

  • Make sure the stand and suggested mounting method can support the weight of the device.

  • Use only the hardware that came with the stand.

  • Make sure that all screws are properly tightened according to the stand manufacturer's instructions.

  • Do not let go of the device until you are sure that the upper and lower hooks of both mounting brackets are firmly seated on the upper and lower mounting rails of the stand.

WARNING: Invisible hazards in walls or other mounting surfaces

Applies to: Surface Hub

Walls and other mounting surfaces can have electrical wires, gas pipes, and other invisible hazards or obstructions. Cutting or drilling into materials that contain an invisible hazard can result in serious injury or death.

It is the installer's responsibility to locate invisible hazards prior to installation and to avoid them during installation. Assess the mounting environment and always ensure that there are no invisible hazards in the wall or on any other mounting surface before drilling and / or cutting.

WARNING: Follow the instructions for setup and use

Applies to: HoloLens, Windows Mixed Reality

Follow all setup and use instructions provided for your device, its accessories, and from the publisher of any software application and 2D or 3D content.

Improper setup, use, and handling of your device could result in serious injury, death, or property damage or damage to your device and its accessories.

WARNING: Risk of tipping over

Applies to: Surface Hub

To avoid injury, death, or damage while moving a stand-mounted device:

  • Use only a stand that is compatible with your device.

  • Follow all stand manufacturer instructions for moving or relocating a device mounted on a stand.

  • Do not hang or place heavy objects on the product or stand.

  • If necessary, disconnect the power cord and other cables before moving the stand-mounted device.

  • Be careful and move slowly when moving the stand-mounted device. Follow the manufacturer's instructions for moving and relocating the stand.

  • Use caution when moving a stand-mounted device up or down a ramp. Never leave a stand-mounted device unattended on or near a ramp.

  • The transport of a device mounted on a stand should only be carried out by adults.

WARNING: Mains power and power cord safety

Applies to: Xbox

Use only a suitable power supply unit and / or power cord for your device. Failure to observe the following precautions could result in serious injury or death from electric shock or fire, or damage to the equipment.

To select the correct power supply for the device:

  • We recommend using original Microsoft power supplies (PSUs) and cables. A genuine Microsoft power adapter and / or power cord was supplied with your device. Genuine Microsoft power supplies or power cords can also be purchased from a Microsoft authorized dealer and at https://store.microsoft.com/devices.

  • Use only AC power from a standard wall socket. Do not use non-standard power supplies such as generators or inverters, even if the voltage and frequency seem appropriate.

  • Make sure that your wall socket is supplying the type of power that is specified for your device (in terms of voltage [V] and frequency [Hz]). If you are unsure about the type of power supply in your home, consult a qualified electrician.

  • Make sure that you do not overload the wall socket, extension cord, multiple sockets or other electrical connections. Make sure that these are rated for the total current consumption of the device (specified in amperes [A]) and other devices in the same circuit.

  • For devices with which the contact pins of the mains plug can be folded in, make sure that the contact pins are fully folded out before inserting the mains plug into the socket.

  • For devices with which the contact pins of the mains plug can be removed and for which a universal adapter is used for the power supply unit, ensure that the plug has the correct contact pin arrangement for the socket and is securely seated in the adapter before connecting the mains plug to a socket .

WARNING: Handling and Site Preparation

Applies to: Surface Hub

To reduce the risk of injury from the size and weight of the device and by considering the importance of the device's upright position:

  • Before moving the device to the installation site, check the location to determine where it can be safely placed for unpacking and assembly.

  • The device must always be unpacked and installed by at least two people.

  • Since the device should be assembled immediately after unpacking, the assembly system must be available on site before unpacking. When mounting on a roll stand, its wheels must be blocked or locked before unpacking.

  • Keep the assembly area free of packing materials to avoid the risk of tripping.

WARNING: Requirements for use

Applies to: HoloLens

Pupil distance (determined by measuring the distance between your two pupils) between 51 and 74 is required to display holograms correctly and comfortably with HoloLens. This area covers most adults as well as children 13 and over. HoloLens is not intended for children under the age of 13.

WARNING: Proper wall mounting

Applies to: Surface Hub

The device is heavy. To reduce the risk of personal injury or death, or damage to the device:

  • Follow the wall mount manufacturer's instructions.

  • Make sure the wall structure / materials and your suggested mounting method can support the weight of your device.

  • Purchase and use the recommended hardware and mounting system for your device based on the wall structure / materials.

  • Make sure that all screws are securely tightened according to the wall mount manufacturer's instructions.

  • Your device is designed to be installed on a concrete wall or pillar. For plasterboard, plasterboard, plastic board, steel and wooden walls, columns and / or bolts, additional reinforcement may be required before starting assembly.

  • Do not let go of the device until you are certain that it is fully secured according to the instructions for the selected mounting solution.