What's new in the new public administration

New trends in the world of work

The world of work is shaped by many megatrends. The world has never been as fast (lively), unpredictable and complex as it is today. Something that is the ultimate today is yesterday's news tomorrow. Dynamics, digitization and globalization are just some of the factors that are structurally transforming the world of work. Corona accelerated this change even further in the first half of the year. New work is characterized by more flexible work structures, self-determined action and a modern type of leadership.

This raises particular challenges, especially in public administrations: How can the administration become more adaptable to rapid changes, master complex tasks and be / become an attractive workplace? And at the same time comply with your basic mission as an anchor of stability for rule-of-law and professional action?

The desire for change is noticeable, but often more challenging than in companies, as traditional forms of bureaucracy (still) often prevail in administration.

The specifics of public administration

The public administration is exposed to increasing pressure from politics and the public. It is becoming more and more difficult to find young and qualified employees and to retain them. The executives of the public administration no longer have the pulse of the employees. The technology is out of date and customers are not satisfied either.

This is how one could describe the problems of public administration. But what are the special features of the administration and how do they affect the problem areas?

The administration implements the law so that its services are largely specified and it works according to political guidelines. Solutions that work for the private sector cannot simply be copied to the administration.

We present approaches of the new work, which can nevertheless provide a remedy.

  1. Freedom and trust

Give your colleagues freedom and do without strict regulations. The trust that you express in your colleagues increases their motivation and creativity.

  1. collective

Think beyond your own technical organizational unit. Open yourself to dialogue and use the power of the collective.

  1. Situational hierarchies

Release your basic attitude from rigid hierarchies. Supplement the necessary formal hierarchies with situational hierarchies and distribute areas of responsibility for specific situations.

  1. Agility

Split complex challenges into small steps. Experiment more in these small steps instead of making long-term plans.

  1. Customers

Use your customers to improve and develop your services.

  1. Mutual feedback

Use feedback as a mutual exchange through which you appreciate each other and express suggestions for improvement instead of evaluating yourself from top to bottom.

  1. new technologies

Focus on the new opportunities that new technologies offer you, less on the risks.