What are administrative skills

Administrative skills list and examples

Administrative skills for resumes, cover letters and interviews

Administrative skills are those associated with running a business or running an office. Administrative skills are required for a wide variety of jobs, from office assistants to secretaries to office managers. Employees in almost all industries and companies require strong administrative skills.

Below is a list of the top five administrative skills, including lists of related administrative skills, that employers seek in candidates.

Develop these skills and emphasize them in applications, résumés, cover letters and interviews. The closer your qualifications are to what the employer is looking for, the better your chances of getting hired.

How to use skill lists

You can use these skill lists throughout your job search process. First, you can use these skill words on your resume. Especially in describing your work history, you may want to use some of these keywords.

Second, you can use this in your cover letter. In the body of your letter, you can mention one or two of these skills and give specific examples from a time when you demonstrated these skills at work.

Finally, you can use these skill words in your interview. Make sure you have at least one example of a time demonstrating each of the five skills listed above.

Of course, different skills and experience are required for each job. Therefore, read the job description carefully and focus on the skills indicated by the employer.

Also check out our list of skills listed by occupation and type of skill.

Examples of administrative skills

Communication skills
Communication is a critical administrative soft skill. Administrative staff often need to contact employers, employees and customers in person or by telephone. It is important that they speak clearly and loudly and maintain a positive tone.

Being a good communicator also means being a good listener. You need to listen carefully to customers' questions and concerns.

Written communication skills are also extremely important. Most administrative positions involve a lot of writing. Administrative staff may write memos for their employers, write materials for the company website, or communicate with people via email. You must be able to write clearly, accurately, and professionally.

  • Answer phones
  • Business correspondence
  • Calling clients
  • Customer relationships
  • communication
  • Correspondence
  • Customer service
  • Guide customers
  • Machining
  • E-mail
  • submission
  • Greeting customers
  • Greetings employees
  • Greetings visitor
  • Interpersonal
  • Listen
  • Verbal communication
  • presentation
  • public relation
  • Public speaking
  • Receptionist
  • shorthand
  • Teamwork
  • Write
  • Written communication

Technology skills
Administrative employees have to use a variety of technological tools, from Microsoft Office Suite to WordPress to online scheduling programs. They also need to use and often maintain office equipment such as fax machines, scanners, and printers.

  • computer
  • Desktop publishing
  • Document management
  • Fax
  • Internet
  • Manage Office Records
  • Microsoft Office
  • office equipment
  • Ordering office supplies
  • Order processing
  • outlook
  • QuickBooks
  • Keep records
  • research
  • Running office machines
  • software
  • Tables
  • Time and billing
  • transcription
  • input
  • Typing dictation
  • Video conference preparation
  • Voicemail
  • Word processing

organization
Administrative jobs of all kinds require strong organizational skills. Organization allows an administrative employee to juggle his or her many tasks. You have to manage different calendars, make appointments and keep the office tidy.

  • accuracy
  • Appointment setting
  • Attention to detail
  • Billing
  • accounting
  • Calendar & appointments
  • Clerical
  • Efficiency
  • submission
  • inventory
  • Legal familiarity
  • multitasking
  • Office management
  • Office management
  • Sorting and delivery of emails
  • time management
  • Travel preparations

planning
Another important administrative skill is planning and planning things in advance.

This can mean managing someone's appointments, making a plan when employees are sick, or developing business processes. An administrator needs to be able to plan ahead and prepare for potential Office problems.

  • Event coordination
  • Make appointments
  • Meeting scheduling
  • prioritization

Problem solving skills
Problem solving or critical thinking are important to any administrative position. These are often the people employees and customers are confronted with when they have questions or problems. Administrators need to be able to hear a wide variety of problems and use critical thinking to resolve them.

  • monitoring
  • Employee relations
  • Customer relationships
  • Mediation
  • Conflict resolution
  • training

By developing your skills in each of these five key areas, you will maximize your chances of making - and keeping - a rewarding administrative position.

Associated skills:Office Manager Skills | Receptionist SkillsPersonal Assistant Skills | Computer skills | Executive Assistant Skills | Office assistant skills