What can I do next for universities

Notification of the continuation of studies

If your contribution does not appear to have been received even after seven days, there has been an incorrect payment. Check your payment details (semester customer data according to u: space, amount of the fee ...).

In the event of an incorrect payment, the bank cannot assign the paid contribution to your contribution account at the University of Vienna. As a result, your studies cannot be registered or registered for continuation and you will lose your admission to the studies.

 

What types of deficit are there?

There are the following possibilities to make an incorrect deposit:

  1. The semester customer data is incorrect, missing or entered incorrectly.
  2. The semester customer data of a wrong semester was used.
  3. You did everything correctly when you filled out the payment slip, but errors still occurred.
  4. It was paid in cash.
  5. It was paid in via eps transfer and the amount was debited twice from the bank.
  6. Too high / too low a contribution was paid.

 

Option 1: Incorrect or missing semester customer data

Have you forgotten the semester customer data or typed it incorrectly or entered it incorrectly (e.g. in the "Purpose" field instead of "Payment reference")?

In this case, the bank cannot assign the contribution and posts it back to the client account.
This remittance may result in expenses to be borne by the account holder, which will be deducted from the account!

 

Option 2: The semester customer data from the wrong semester was used

Did you accidentally use the semester customer data from another semester?

In this case, the bank cannot assign the contribution and posts it back to the client account.
This remittance may result in expenses to be borne by the account holder, which will be deducted from the account!

 

Option 3: You did everything correctly when you filled out the payment slip, but errors still occurred

You have done everything correctly, but seven days after the payment is still no receipt of payment visible in u: space?

Possible sources of error are

  • the deposit at self-service machines in the bank
  • the bank employee at the counter did not forward the semester customer data

In this case, the bank cannot assign the contribution and books it back to the ordering party account.
This remittance may result in expenses to be borne by the account holder, which will be deducted from the account!

 

Option 4: The payment was made in cash

When paying in cash at the bank, the semester customer data is often not forwarded.

In this case, the contribution cannot be assigned and will be posted back to the payment office.
Please contact the bank branch where you paid in directly.

 

Option 5: When paying by means of eps transfer, the amount was debited twice

Please contact your own bank. They must contact the Raiffeisenbank directly. A return transfer is only possible through the Raiffeisenbank.

 

Option 6: A contribution that was too high / too low was paid

If an excess amount has been paid in (double payment, incorrect registration), the university will reimburse you the difference to the fee due upon application.


If you paid too little, you have to pay the difference by the end of the grace period using a bank card in the admission fee. If the contribution is not paid in on time or is not paid in full, you will lose your admission to the course and all related entitlements, such as family allowances, study allowances, etc.