What's stopping people from taking advantage of Fiverr sellers?
Fiverr vs. 99designs: Is the More Popular Provider Really the Better One? 
99designs is a big name in the design industry, but it's also very expensive. On the other hand, Fiverr is a really inexpensive provider. But aren't Fiverr's low prices too good to be true again? To answer that, I checked where to get the best design at the best price - and there was a clear winner.
Fiverr. Fiverr wins this duel. I have both job platforms while my search for the new logo for Website Planet personally and extensively tested. While 99designs undoubtedly has a great competitive concept with great designers, Fiverr is just a little better at a lot of things. If you read on, you will find out in which areas Fiverr prevails against its competitors.
Remember, I only compared the two platforms in terms of their design services. This is due to the fact that 99designs actually only offers design services. Fiverr also offers other services such as portrait drawings of yourself as a mermaid and lots of other crazy services that I didn't even know could be needed.
1. Platform structure and workflow
Fiverr is all about gigs, 99designs calls it projects and contests
Let's start with Fiverr. Fiverr has a really unique structure. Everything revolves around the "gigs", which denote the services offered by the community. These services are provided for a one-time payment. A gig can be as good as each Kind of service.
And I mean wicked each. You can hire designers to create a logo for you, just like I did on my Fiverr review. You can also ask someone to make a music video, compose music for your music video, write articles, yodel for you ... and almost anything else you can think of. Whatever can be done on the Internet, someone is guaranteed to offer it on Fiverr (as long as it's legal).
Each 'seller' on Fiverr can list more than one gig / service, which is why the user profiles themselves are not very much in the foreground. The search on the platform is almost exclusively gig-focused. You're always looking for the gig that suits your needs. You can filter gigs by budget, user ratings, estimated delivery time, language and many other attributes.
You can Of course, you can also display the respective user profiles when you click on a gig.
To contact a specific user, simply click the button on the gig page Contact Seller. That way, you can ask him a few more questions before you actually hire him. You can also contact the sellers directly through their user profiles. If you then want to do the commissioning, all you have to do is select the gig again and commission the seller. As simple as that.
For those who want to use the service on their mobile devices, Fiverr offers both a mobile-friendly website and an app for Android and iOS. The app is basically the mobile side with a few tweaks. All functions of the main page are available there.
99designs is all about design services. Of course, the platform offers a wide range of design services from web design to print media, but ultimately it is everything only design work. The way the job is handled depends on the type of work you need to do.
The really great (and attractively priced) thing about 99designs are the competitions. Design contests are what the entire community is built on. When looking for a logo design, all you have to do is pay a one-time fee, provide as specific information as possible about the type of logo you want, and then, if all goes well, receive designs from a wide variety of designers.
You can then take your time looking at the designs, find one you like, and ask the designer to make a few small changes until you really like it. It is certainly not the perfect system, but in many cases it gives really good results.
You can be a designer more or less can also be commissioned directly, but must first start a project. A project is like a competition, but usually more expensive, more detailed and more individual. You start the project by providing as detailed a description as possible of the design you want. You can then search the 99designs community for designers that you like.
You can also easily filter the designer profiles, e.g. according to the services they offer, their preferred industries, their activity, their experience, their language, etc. Once you've found a designer you'd like to work with, you can invite them to work on your project. If he is interested, he will send you an initial offer, on the basis of which you can then negotiate all the details.
To summarize the differences: competitions cost a little less and the designers apply to you with their designs. You don't have that much control, however. For projects, you turn to the designer, pay a little more, but have more control over the result and can request further revisions. Projects also usually take longer.
Can I use the service on the go? The mobile-optimized version of the site works fine. However, 99designs does not offer an official mobile app. If you do find one in the iOS App Store, make sure it's not a company called “24Task” that uses the 99designs logo. That doesn't seem serious.
Winner: The comparison ends in a draw. I know that this is never satisfactory, but both services give you exactly the right features to use the services on offer quickly and with good results. At Fiverr you can hire individual designers quickly and cheaply. If you wish, 99designs can provide you with drafts from dozens or even hundreds of designers and also lets you hire a single designer for a larger project.
2. Order a graphic design
The ordering process from Fiverr is (basically) very simple, 99designs (usually) asks for more details
Well, the process at Fiverr can vary a bit, but in general it works like this: You press the big green button Further-Button of a gig, select the desired additional services and pay. Then you have to fill out a short questionnaire with the order details, e.g. what kind of logo you would like to have. Remember that although the website is translated into German, the gig descriptions are generally in English. Even if you have found a German-speaking freelancer, you should fill out the questionnaire in English if possible.
However, the questionnaire can be adjusted by the seller so that each questionnaire can be slightly different. For my logo job, all I had to do was provide the text I wanted on the logo, my preferred colors, and a basic description of my desired design. I could optionally have uploaded reference materials.
The ordering process varies more at 99designs. Preparing a competition takes significantly more time, as a lot of information is requested for the potentially large number of interested designers who will be working on your project. Everything should be entered in English. The platform is not available in German.
You first define your design style by choosing between a few sample designs and adjusting a few sliders. You then have to specify all your requirements (text, color, preferred layout, etc.) in detail and, if possible, upload reference images. Overall, the process doesn't take too long, but it does require some additional effort and thought. You can find more information about the process in my full 99designs review.
Projects are easier and faster to set up on 99designs than competitions. There are a few text fields where you can specify exactly what kind of design you are looking for. You can also upload reference files here that the commissioned designers can view. The idea behind this comparatively short preliminary description is that further details are discussed and negotiated between you and the designer you have commissioned.
Winner: Fiverr. 99designs' ordering process is good too, but I liked the speed and transparency of Fiverr's ordering process a little better. The gig system gives you a clear picture of what you are going to get, and Fiverr just makes all the preparation a little easier for you.
3. Working with the design freelancers
Of course, this always depends on the respective designer
My experiences on both platforms have been pretty similar in terms of customer satisfaction. At 99designs, after selecting the winner of the competition, I worked with just one designer. At Fiverr, I actually worked with three designers at the same time who were offering their design services at different prices.
On both platforms, after selecting a designer, you will be redirected to the instant messaging area, in which you can discuss your tasks in more detail, request changes or just ask how the project is progressing. As soon as both parties are satisfied, you will receive the files and approve the payment.
The designers were all communicative, courteous and made the changes I wanted without any problems. One Fiverr designer in particular (username: juancharles) really went out of their way to accommodate the changes I wanted. The designers asked meaningful questions and all of them gave me results that I was happy with. They were all creative in their own way, although creativity is of course somewhat limited by the job description.
The only problem was with the most expensive Fiverr designer. He didn't answer for a while, which was probably due to some unforeseen travel circumstances. That apology was acceptable to me. I would hire each of the designers again depending on the project and my project budget. Of course there is also a time limit. Possible travel delays are understandable, but must be taken into account when meeting deadlines.
When everything has been negotiated and completed, you will receive the files. At Fiverr, what kind of files you ultimately get depends entirely on the designer. Usually the files you receive are listed on the gig page. Cheaper rates usually offer high quality JPG and / or PNG files. With more expensive offers, you also get editable vector files and source files.
At 99designs, the list of file formats varies depending on the type of design you have ordered. Logo designers provide you with the following file types:
- The editable original file (i.e. AI)
- An on-screen (RGB) EPS vector file
- An EPS vector file for printing (CMYK)
- A web preview file (PNG, JPEG, PDF)
Advertising designers provide the following files:
- Editable AI, PSD, PDF, EPS, INDD, PPTX, SWF or DOCX files
- Web preview files (PNG, JPEG)
- If the design is borderless printed matter, the bleed areas must also be marked
Winner: * Shrug *. Somehow it's a draw here too, as the user experience always depends a bit on luck (or the chosen designer). Good and bad designers cavort on each of the platforms. Overall, I have had good or at least decent experiences.
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