Is cell phone charging a telecommunications job?

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* The salary details correspond to the gross salaries or gross wages at the start of the career. Caution: Most of the time, however, the information relates to a group of occupations and not just to the one occupation sought. The data is based on the corresponding minimum salaries in the collective agreements (as of July 2018). You can find an overview of all entry-level salaries at www.contentskompass.at. The minimum wages and minimum salaries are regulated in the industry collective agreements. You can find the current wage and salary tables in the collective agreement databases of the Austrian Federation of Trade Unions (ÖGB) and the Austrian Chamber of Commerce (WKÖ).

Note

The teaching profession "Retail clerk - focus on telecommunications" belongs to the main teaching occupation "Retail trade", the one with the following 15 training focuses can be learned:

 

 

The contents of the "General Retail" focus are taught in all of the focus areas!

 

Each of the 15 focal points can be combined with the additional focal point "Digital Sales" can be combined (without an extension of the apprenticeship period). The focus on "digital sales" is a temporary training attempt that can be started by June 30, 2022 at the latest. (Description of the knowledge / skills and professional profile of "Digital Sales" - see below.)

Job characteristics

Retail clerks are responsible for purchasing, storing and selling goods and doing office work in retail establishments. The main focus of their activity is the sale of goods. In purchasing, retail salespeople determine the need for goods based on inventory and customer demand. You choose and order goods from the offers, e.g. from wholesalers and manufacturers. When goods are accepted, retail salespeople check whether the order and delivery match. In the warehouse, the retail salespeople ensure that the goods delivered are stored correctly. Before the goods are offered for sale, they mark the prices. They also design advertising space, such as shop windows and shelves, and put together catalogs or special offers. In sales, they advise customers and hold sales talks. They inquire about the wishes and provide information, e.g. on the use or price of the goods. Finally, the retail salespeople issue the invoice, receive the amount of money, and package the purchased goods. With some professional experience, your area of ​​responsibility may also include staff management.

 

Retail salespeople in the telecommunications trade are active in the sale of mobile telephone devices ("cell phones"). They advise customers about the different types of devices and their functions, parameters and performance features, about the conditions of the mobile phone providers and about the requirements for the commissioning or installation (e.g. hands-free equipment) of telecommunication devices, accessories and services. They also provide advice and servicing of customary customer concerns (e.g. swapping SIM cards, blocking, acceptance of repairs, information on tariffs and proof of individual calls, etc.).

 

Professional profile of the retail focus "Telecommunications" according to the training regulations (in addition to the professional profile of the focus "General retail"):

The retail salesman - focus on "telecommunications" ...

  • applies instructions for use and other technical documents;
  • processes customary customer concerns, such as swapping SIM cards, blocking, accepting repairs, information on tariffs and individual call records;
  • advises on product selection and provides information on fundamental technical developments and trends in the product groups offered as well as the corresponding accessories;
  • provides information on connecting elements, taking into account the connection options;
  • offers additional sales and carries out follow-up sales for better use of technical possibilities and for adaptation to technical progress.

 


Digital sales:

Retail salespeople who additionally focus "Digital Sales" have completed the following knowledge and skills: Multi-channel selling (shop, online shop, etc.) using new media (especially the Internet and mobile devices); Use of mobile devices (tablets and smartphones, e.g. for the use of images, videos and additional information) in advising customers and in offering supplementary and replacement items and other operational services (maintenance, repair, testing, setting, troubleshooting, etc.). ); Processing and handling of returns from multi-channel selling (buy online - return offline); Use and updating (charging, updates, etc.) of mobile devices; Interaction with other company software (e.g. interaction of online shop with Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM)); Payment options and payment processing in e-commerce; Research on the Internet (e.g. via online article offers, comparative prices, availability, technical documents, etc.); legal basis of online or internet trading, etc.

 

Professional profile of the additional focus "digital sales" according to the training regulations:

The retail salesman - focus on "digital sales" ...

  • can assess the possible uses of mobile devices in the context of sales activities, but is also aware of the risks of the digital world;
  • can use mobile devices in his / her sales and advisory meetings in a way that suits the customer and needs;
  • uses mobile devices when offering supplementary and replacement items and other operational services;
  • knows how to deal with returns from multi-channel selling (buy online - return offline);
  • participates in answering online inquiries within the scope of his / her area of ​​activity.

Retail clerks are responsible for purchasing, storing and selling goods and doing office work in retail establishments. The main focus of their activity is the sale of goods. In purchasing, retail salespeople determine the need for goods based on inventory and customer demand. You choose and order goods from the offers, e.g. from wholesalers and manufacturers. When goods are accepted, retail salespeople check whether the order and delivery match. In the warehouse, the retail salespeople ensure that the goods delivered are stored correctly. Before the goods are offered for sale, they mark the prices. They also design advertising space, such as shop windows and shelves, and put together catalogs or special offers. In sales, they advise customers and hold sales talks. They inquire about the wishes and provide information, e.g. on the use or price of the goods. Finally, the retail salespeople issue the invoice, receive the amount of money, and package the purchased goods. With some professional experience, your area of ​​responsibility may also include staff management.

 

Retail salespeople in the telecommunications trade are active in the sale of mobile telephone devices ("cell phones"). They advise customers about the different types of devices and their functions, parameters and performance features, about the conditions of the mobile phone providers and about the requirements for the commissioning or installation (e.g. hands-free equipment) of telecommunication devices, accessories and services. They also provide advice and servicing of customary customer concerns (e.g. swapping SIM cards, blocking, acceptance of repairs, information on tariffs and proof of individual calls, etc.).

 

Professional profile of the retail focus "Telecommunications" according to the training regulations (in addition to the professional profile of the focus "General ...

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Collective bargaining minimum rates (gross *), all amounts in euros
* Gross = value BEFORE deduction of duties (insurance, taxes)

Retail clerk - focus on telecommunications
Collective agreement (gross income)1st year2nd year3rd year4th Lyvalid from
A1 Telekom Austria AG (employees + workers)
Gross income1st year2nd year3rd year4th Ly
7119141.1671.573
7119141.1671.57301.01.2021
Telecom companies (excluding A1 Telekom Austria AG) (employees + workers)
Gross income1st year2nd year3rd year4th Ly
7118631.0351.320
7118631.0351.32001.01.2021