HP encountered an error while trying to scan your product. This helps indicate that the fault really is the tray 2 pickup roller rather than some other issue. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Settings from the application generally override the driver, and the driver overrides the settings of the printer control panel. Paper size settings are often to blame. Pages might be misprinted, if the first printing was near the top margin it may be missing.

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Media Feeder Max Format. Instructions on one of the communications interfaces can be used to overwrite the existing program.

This might result in jams caused by 2 sheets feeding together, but it’s worth a go if the usual roller replacement fails to prevent misfeeds. The job is fairly easy.

These technical pages do not constitute an offer for sale; just our knowledge at the time of writing.

HP Customer Support – Software and Driver Downloads

CNET may get a commission from these offers. Paper size settings are often to blame. So the printer is now left with a belt-load of toner that has nowhere to go. Cp205n printer goes into cleaning mode in preparation for a new cp2025h on the ITB.


Application settings will usually override all others; some applications like Microsoft Word will have them under a title such as document properties. Thank you for your patience. All printers get paper misfeeds from time to time and it is better to confirm the fault rather than just assume that any misfeed must share the same cause as those found on web forums.

If the printer is told to expect the wrong size of paper then it may well sometimes work – this is common to a lot of printers, they do their best with the information they are given. Many printers shipped with Firmware Datecode: Modify your browser’s settings to allow Javascript to execute. The roller is quite substantial, but after some use of the printer it may lose its ability to deliver paper at the right time or with no skew to the registration roller.

Settings often are wrong when a printer is newly installed. Not sure which drivers to choose? Sales pages on this Web site use cookies to store user information. We were unable to retrieve the list of drivers for your product.

Details of roller and pad replacement are given from page onwards of the service manual. There is a soft rubber pickup and drive roller to push the paper and a drag-roller rather than a cp2025j to give separation. The printer’s embedded website works for Windows as well.


The printer relies on two things meeting correctly:.

We also use Google Analytics to track site usage patterns. HP is compiling your results. Pages might be misprinted, if the first printing mqc near the top margin it may be missing.

The fault seems to relate to wear on the tray 2 pickup roller RM Let HP identify any out-of-date or missing drivers and software.

HP Color LaserJet CP Printer – Driver Downloads | HP® Customer Support

Select the desired files and choose ‘Download files’ cp2025 start a batch download. The fault has been reported under Windows XP and Windows 7, both 32 bit and 64 bit drivers.

In these cases one page follows another quickly and precise timing is more likely to be an issue. It is possible to reduce or eliminate the fault by setting Tray 2 cp22025n type to Heavy – g. This tool applies to Microsoft Windows PC’s only. Remove selected files Download files.